1. Our Commitment to Your Satisfaction
At Shoraxilshrixxen.world, we stand behind the quality of our products and want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions and procedures for returns and refunds. We encourage you to read it carefully before making a purchase.
2. Eligibility for Refunds
You may request a refund within 30 days of the delivery date under the following conditions:
- Unopened Products: Products must be in their original, sealed packaging. Opened or used products are generally not eligible for refund due to hygiene and safety considerations.
- Defective or Damaged Products: If you receive a product that is defective or damaged, you are entitled to a full refund or replacement at no additional cost. Please contact us immediately and provide photographs where applicable.
- Incorrect Shipment: If you received the wrong product, we will arrange for a return and provide the correct item or a full refund.
3. How to Request a Refund
To initiate a refund request:
- Contact us by email at admin@shoraxilshrixxen.world with your order number, reason for return, and any supporting details.
- We will respond within 2 business days with return instructions and a return authorization if applicable.
- Pack the product securely in its original packaging (if possible) and ship it to the address we provide. We recommend using a trackable delivery method.
- You are responsible for return shipping costs unless the refund is due to our error (e.g., defective product, wrong item shipped).
- Once we receive and inspect the returned product, we will process your refund within 5–10 business days.
4. Refund Processing
Refunds will be credited to your original payment method. Depending on your bank or card issuer, it may take an additional 5–14 business days for the refund to appear on your statement. We will send you an email confirmation once the refund has been processed.
5. Exceptions
We reserve the right to refuse refunds in the following circumstances:
- Products that have been opened, used, or are not in resalable condition.
- Returns received after the 30-day window.
- Suspected abuse of our refund policy (e.g., repeated returns of the same product type).
- Custom or personalized products, unless defective.
6. Consumer Rights (EU/Netherlands)
If you are a consumer in the European Union or the Netherlands, you may have additional rights under applicable consumer protection laws. Our policy does not affect your statutory rights, including the right to withdraw from a distance contract within 14 days under the Consumer Rights Directive.
7. Contact
For refund inquiries: Shoraxilshrixxen.world, De Ruijterkade 24a, 1012 AA Amsterdam, Netherlands. Email: admin@shoraxilshrixxen.world.